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This product is covered under the Manufacturer’s Warranty for 12 (twelve) months from date of purchase subject to the terms and conditions contained herein. As a first step, please contact us to see if you are entitled to claim the warranty by emailing us at: support@re-timer.com with a description of the product defect and your contact details. If we confirm in a return email that your product is eligible for replacement or repair, please send the product to one of our offices. Please visit out contact us page to find the location for you: www.re-timer.com/contactus

Our goods come with guarantees that cannot be excluded under the Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty does NOT cover:

Damage due to alterations, accident, misuse, neglect, fire, thunderstorm activity, use on an incorrect voltage, voltage supply problems, power surges and dips, abuse, tampering or repair by unauthorised persons, use of defective or incompatible accessories, build-up of dirt or dust, liquid spillage, exposure to moisture or abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product, damage or loss incurred during, associated with or related to transit, any loss or damage arising from loss of use, loss of profits or revenue or for any indirect or consequential loss or damage or any product with an altered or removed serial number.

Owner responsibilities:

The owner will use the product in accordance with the operating instructions at: www.re-timer.com. The owner must have proof of purchase to validate warranty claims.

You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Re-Time Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

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