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Returns and Refunds

Our Returns and Refund policy is applicable to all consumers in all countries. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

30 Day Money Back Guarantee

Our 30-day money back guarantee is available to all consumers in all countries. This offer is not applicable to businesses and in case any discounts availed. Under Australian Consumer Law we are not required to provide a refund or replacement if you change your mind.

You must contact us prior to returning your item. For a return to be accepted and refund issued, the item must be:

  • received within calendar 30 days of the initial transaction date
  • undamaged and clean
  • returned with all of its original components and packaging.

If accepted, your refund will be processed the first business day of the month that follows the day your item is received at our office. We will refund the purchase price minus the postage cost and any duties we paid.

Please note, if you return the item you will be responsible for any costs or liability associated with the return of that item.

Returns Process
You can initiate a return online once your retimer(s) have been shipped and invoiced. Write to support@re-timer.com.

Refund Methods
Your refund will be issued after we receive your item/s. The way your refund is processed depends on your original payment method.

Credit card refunds will be sent to the card-issuing bank the first business day of the month that follows the day your item is received. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

For PayPal payments, your account will be credited if the package is received within 30 days from purchase date. Otherwise, we will contact you to arrange an alternate refund method. Your refund will be processed on the first business day of the month that follows the day your item is received by Re-Time Pty Ltd.

Incorrect or Damaged Items
If your retimer was damaged during shipping, please write to support@re-timer.com

Problems with Your Product
If you’re having trouble with your new retimer, please write to support@re-timer.com

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